Effective Monday, January 14, 2008, the WCU faculty and students will now have direct access to WebCat support via these means:
Monday through Friday 8:00am – 5:00pm
IT Services Helpdesk 828- 227-7487
toll free 866-WCU-7ITS
After hours (5:00pm – 8:00am) weekdays, holidays, and weekends
IT Services Helpdesk 828- 227-7487, option 1
toll free 866-WCU-7ITS, option 1
Self Service Knowledge Base (http://d2.parature.com/ics/support/default.asp?deptID=8030)
Includes FAQ tip sheets, animated tutorials, and access to chat, web, and phone based support channels
Accessible from any computer connected to the Internet
Live Chat
Great for dial-up users
Users interact live with a support technician
Submission of Web-form e-Ticket
Enables you to directly submit a support ticket to a technical specialist whose expertise matches your inquiry. This online tool provides an alternative to phone and chat helping to expedite the resolution of your issue. You can track the status of your ticket in My Support in the online system.
IT Services Help Desk
http://www.wcu.edu/it
(local) 227-7487
(toll free) 866-928-7487
available weekdays 8am-10pm, Fridays 8am-5pm EST
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